Privacy Policy

When you interact with our website or place an order, we may collect the following categories of personal data:

• Identity data: first name, last name, username or similar identifier.
• Contact data: billing address, delivery address, email address, and telephone number.
• Transaction data: details about purchases you make and payment information processed securely via our payment providers.
• Technical data: internet protocol (IP) address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access this site.
• Usage data: information about how you use our website, products, and services.
• Marketing data: your preferences in receiving marketing communications from us.

We do not collect any special categories of personal data (such as data about race, religion, health, or criminal history).

We use your personal data only where we have a lawful basis to do so. Lawful bases include your consent, fulfilling a contract with you, and our legitimate business interests. We use your data to:

• Process and deliver your orders, including managing payments, fees, and charges.
• Manage our relationship with you, including notifying you about changes to our terms or policies.
• Send you marketing communications (where you have opted in or we have a legitimate interest to do so).
• Administer and protect our business and this website.
• Deliver relevant website content and measure its effectiveness.
• Use data analytics to improve our website, products, services, marketing, and customer experience.

We will never sell your personal data to third parties.

We use cookies and similar tracking technologies to improve your browsing experience, analyse traffic, and understand where our visitors come from. These include:

• Essential cookies: required for the website to function, including session management and shopping cart functionality.
• Analytics cookies: set by Google Analytics to help us understand how visitors interact with the site. Data is anonymised where possible.
• Marketing cookies: set by Google Ads and Klaviyo to enable targeted advertising and email remarketing based on your visits to our site.

You can manage your cookie preferences at any time. Please see our Cookie Policy for full details.

We work with trusted third-party services who may process your data on our behalf. These include:

• Google Analytics & Google Ads — for website analytics and advertising.
• Klaviyo — for email marketing and customer communications.
• Shopify — our e-commerce platform, which processes payment and order data.
• Payment processors — including Visa, Mastercard, PayPal, and American Express, who handle payment transactions securely.
• Shipping partners — couriers and postal services that fulfil deliveries on our behalf.

All third-party processors are contractually required to handle your data securely and in accordance with applicable data protection law.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Order and transaction records are retained for 7 years to comply with financial regulations.
• Marketing data is retained for 2 years from your last engagement with us, unless you withdraw consent earlier.
• Technical and usage data is typically retained for up to 26 months.

Depending on your location, you may have the following rights in relation to your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data in certain circumstances.
• Restriction: request that we limit the processing of your data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing of your data for direct marketing purposes.
• Withdraw consent: where processing is based on consent, withdraw it at any time.

California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at privacy@ilgm.com. We will respond within 30 days.

If you have any questions about this privacy policy or our data practices, please contact our privacy team:

• Email: privacy@ilgm.com
• Website: ilgm.com/pages/contact

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.